Publications

August 2025: Key Developments in ISO

August 2025 has been another milestone month for ISO, with critical advances across sustainability, governance, artificial intelligence, security, compliance, and the future of work. From early-stage proposals to near-final standards, the month’s activity underscores ISO’s role in aligning innovation with responsibility, digital transformation with trust, and organizational performance with societal value.

The new and evolving standards touch on some of the most urgent issues facing leaders today: implementing the UN Sustainable Development Goals, guiding anti-money laundering practices, structuring Web 3.0, strengthening privacy and cybersecurity, managing biodiversity net gain, and updating ISO 9001 — the backbone of quality management worldwide.

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Service excellence in action: Beyond principles to practical implementation

In a world where customer expectations continually rise, service excellence has become a crucial differentiator. It’s not enough to satisfy; organizations must delight. That’s the essence of ISO 23592:2021, which defines service excellence through a model of four maturity levels, two foundational levels that ensure satisfaction, and two advanced levels that emphasize personalization and surprise-driven delight.

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June 2025: Key developments in ISO

June brought a diverse and forward-looking set of ISO developments spanning sustainability, digital trust, governance, and next-generation management systems. From quality management and remote working to data collaboration, AI incident reporting, and sharing economy frameworks, the month’s progress signals ISO’s intensified effort to equip organizations for an increasingly interconnected, circular, and responsible global economy.

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ISO/IEC 25389:2025 – “The Safe Framework” for trust & safety in digital services

ISO and IEC have released a new international standard, ISO/IEC 25389:2025, titled “Information technology — The Safe Framework,” following its publication in June 2025. This first-edition document, a concise guide, establishes a structured, scalable approach for organizations operating public-facing digital services to identify, assess, and manage content- and conduct-related risks. 

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May 2025: Key developments in ISO

May brought an impressive expansion of ISO activity across critical areas, including AI trustworthiness, workplace wellbeing, innovation systems, and the sustainability of logistics and education. With new standards published, others advancing through final drafts and committee work, and numerous new proposals on the table, this month reinforces the essential role of international standards in building resilient, digital, and people-centered systems.

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April 2025: Key developments in ISO

April delivered a remarkable array of ISO developments, reaffirming the standards community’s focus on trusted AI, resilient infrastructure, sustainable systems, and better human and organizational outcomes. From quality in internships and energy audits to advancing AI governance and environmental transparency, this month reflects a dynamic intersection of trust, digitalization, and sustainability.

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March 2025: Key developments in ISO standards

As we proceed into 2025, March brings a wave of influential ISO developments, spanning artificial intelligence, sustainability, facility management, innovation ecosystems, and circular economy value networks. This month’s updates emphasize trust, resilience, transparency, and integrated lifecycle management—cornerstones for long-term organizational success in a rapidly evolving world.

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ISO 59040:2025 – A new standard for transparent product circularity data

ISO has recently published ISO 59040:2025, titled “Circular economy — Product circularity data sheet.” This standard establishes a general methodology for information exchange, supporting the interoperability of circular economy-related information.

The Product Circularity Data Sheet (PCDS) is a standardized template for reporting and exchanging data on the circular aspects of products. It aims to provide reliable information about a product’s circularity, facilitating transparency along the supply chain. The PCDS includes controlled and auditable statements, helping manufacturers and consumers make informed decisions and increasing the product’s value in a circular economy.

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January 2025: Key developments in ISO standards

As we step into the new year, the world of ISO standards continues to evolve, bringing fresh guidance to support organizations in risk management, IT governance, human resources, security, and sustainability. This month, we highlight the latest developments, including newly published standards, draft standards in progress, and emerging trends shaping the landscape for businesses worldwide.

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